Returns and Refunds

If you are unsatisfied with your product for any reason, you have 60 from the date of purchase to return it and request a refund. Below are the terms for returns of any product purchased on :

Non-Returnable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

Note: Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

• Books with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
• Items not in their original condition, damaged, or missing parts not due to our error
• Items returned more than 60 after purchase

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account.
2. Contact your credit card company – it may take time before your refund is officially posted.
3. Contact your bank – processing times may delay the refund.

If you have done all of this and still have not received your refund, please contact us at [email protected].

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

Still Have Questions?

Contact our customer service team at [email protected].